In my experience, SuSE is pretty straightforward to use. The KDE desktop (default choice) is similar enough to Windows XP that an average user can get going very quickly. As an example, my 6 year-old son sat down at SuSE 10 and was able to browse (we use Firefox on both Windows and Linux), create OpenOffice documents and more without much trouble.
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You will probably need to look at your printing and file serving infrastructure and make sure it's working for Linux clients -- but that's an issue for you, not for users. The file manager in SuSE is similar enough to Explorer that learning it isn't much problem.
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