There's a mandate to switch to open source desktops. We have about 200 users that would need re-training and support, and I understand there's quite a shift from the familiar Microsoft desktop. How can we contain training and support costs while maintaining quality?
Requires Free Membership to View
Typical users usually don't have much problem moving to a Linux desktop, particularly a KDE-based one that looks a lot like a Windows desktop. The typical productivity apps (e.g., OpenOffice) are very simple to move to as well.
The major problems arise with so-called power users, especially those with complex Excel macros. I recommend that you start with a pilot set of users, perhaps 10 or 15, that reflect all types of users within the organizations. See how they do with migrating to a Linux desktop and base your practices on that.
This was first published in November 2006
Join the conversationComment
Share
Comments
Results
Contribute to the conversation