Given the near ubiquity of e-mail and the fact that it is the most widely used application in the world, "anytime, anywhere" access to e-mail has great value and is highly prized. For these reasons, Web mail is extremely popular and the common characterization is that e-mail is the killer app of the Web. At the same time, because e-mail is an application that most of us spend several hours per day using, the quality of the user experience becomes very important. Standard page-based Web mail provides the ease of access, but at a high cost in productivity. Ajax allows developers of e-mail software to begin addressing the usability and productivity issues that Web mail suffers from today.
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There's an additional compelling advantage for enterprises in that they can altogether eliminate the cost and complexity associated with supporting desktop e-mail clients by deploying an Ajax e-mail client instead. In most cases, power users will still require a desktop mail client. At Scalix, we're seeing more and more customers determine that the e-mail and calendaring needs for a large number of employees can be met with SWA, which is an Ajax client. The cost saving benefits of using Ajax in this manner can be quite significant.
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